Director of Program Services

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Director of Program Services

We are seeking a Director of Program Services to join our management team.

Under the direction of the Executive Director, the Director of Program Services oversees the day to day operations, activities, and services of The Arc’s programs and sub-programs serving clients with intellectual and developmental disabilities. May include the development of new programs and services. Conducts quality assurance by ensuring day programs, operations, and services comply with all applicable federal and state regulations, and that appropriate standards of direct support services are being applied. Assists in obtaining regional center vendorization of new programs, community care licensing authorizations, and assists with program conversions. This in an in-person position at the programs and executive office.

Essential Job Functions:

  1. Provide supervision to Program Directors, Assistant Directors, and Program Supervisors.
  2. Hire and train program managers.
  3. Conduct periodic classroom evaluations to ensure programs are following the program design.
  4. Conduct drop-in inspections of client and staff files.
  5. Approve all program correspondence.
  6. Approve new hires, promotions, demotions, and terminations.
  7. Work with Human Resources to identify, address, and resolve personnel issues.
  8. Approve AIR/SIR reporting.
  9. Organize and oversee annual program evaluations. Prepare program evaluation summaries for approval by the Executive Director.
  10. Responsible for starting new programs, including handling vendorization requirements, licensing requirements, and all other aspects of launching a new department or program.
  11. Ensure program compliance with all federal, state, and local regulations.
  12. Attend the regional center vendor forums as the agency representative.
  13. Ensure proper staffing at facilities and coordinate staffing when programs cannot resolve on their own.
  14. Have a regular presence at facilities and count as direct support staff as needed.
  15. Must be able to assist clients physically on outings as well as in the center to enable their participation in the community and program activities including pushing wheel chairs and assisting with personal hygiene which may include lifting, carrying, bending, and supporting the weight of the clients when needed.
  16. Vet and implement program trainings specific to program curriculum and other staff trainings.
  17. Conduct trainings for management staff and line staff including new employee orientation.
  18. Oversee implementation of all staff trainings and coordinate outside specialists for specialized trainings.
  19. Identify and recommend contracting with specialists including nurses, occupational therapists, speech therapists, behaviorists, and other applicable specialists when appropriate for specific program needs.
  20. Maintain and update program designs.
  21. Maintain and update client handbooks.
  22. Maintain and update client intake packets.
  23. Approve program expense requests within agency budget requirements.
  24. Assist in preparation of department budgets for the annual agency budget.
  25. Approve program employee performance review and employee merit increases.
  26. Oversee responses to regulatory agencies including but not limited to corrective action plans, investigations, and formal requests for information.
  27. Conduct formal investigations into allegations made by staff, clients, or third parties.
  28. Handle higher level complaints made by clients or family members.
  29. Work collaboratively with Finance, HR, and the Executive Director as a part of the executive team.
  30. Maintain and update all new staff orientation materials relevant to program operations, policies, procedures, and program philosophy.
  31. Prepare reports, correspondence, other written materials.
  32. Prepare and implement grants and other funding requests.
  33. Identify and make recommendations on revised processes and procedures as needed.
  34. Participate in fundraising at an executive level.
  35. Speak at events as required.
  36. Maintain confidentiality.
  37. Report to work on time and be ready to work.
  38. Regularly attend work.
  39. Other duties as required.
  40. Function as a collaborative member of the department team and the organization as a whole.
  41. Adhere to The Arc of Placer County Code of Ethics adopted March, 2004.
  42. Effectively receive supervision.

Knowledge, Skills and Experience:

Bachelor’s degree from an accredited college or university in social science or human services and a minimum of three (3) years’ experience in administration of programs for people with intellectual and developmental disabilities. Must demonstrate a history of increasing responsibility in the administration and activities of programs for people with I/DD. A master’s degree is preferred and may be substituted for up to two (2) years’ experience. Must be familiar with Title 17 and Title 22 of the California Code of Regulations. Must possess strong administrative, managerial, leadership and interpersonal skills. Must have strong oral and written communication. Must be computer literate and able to operate office equipment. Must demonstrate a strong commitment to improving the quality of life for people with I/DD.

Other Requirements:

Home office located in Roseville. Must be able to travel to other agency departments on a regular basis. Must be able to pass a background check, medical clearance, proof of clear TB, and proof of current Covid-19 vaccine. Valid California Driver’s License and auto insurance. CPR and First Aid Certification (training provided).

Classification:     Regular Full-time, Exempt, 40+ hours/week

Compensation: $6235/month with benefits (medical, dental, vision, life insurance, retirement)

To apply, send cover letter and resume to with the subject line “Director of Program Services”. No phone calls please.

Our facilities will remain closed during the COVID-19 public health crises.